Shipping & Returns

Shipping Information

We use Royal Mail for delivery of our packages. The mailing costs for your order are shown on the shopping cart page.

We deliver only to addresses in the United Kingdom.

Customers able to call in at our shop in Alston can collect when the shop is open:
Trading Hours: Monday to Friday between 10:00AM and 4:00PM .
 

Returns

Cutomers have a legal right to return unwanted or faulty products to us within 14 days of receipt. The cost of returning a product must be paid by the customer and must be sent via recorded mail. On receipt of the return, we will refund you for undamaged and unused goods, or portions thereof.

You are not obliged to return the original packaging if the product has been opened, or if you have disposed of the packaging - but it would help us if you did so.

Products that have been used or damaged might not be refundable, either in part or in full, but you are welcome to CONTACT US to discuss any dissatisfaction you may have with our products.

Copyright © 2025 Saddlers Bakery and Bistro. Built by A . T . E .